Your information and your choices.

Contact

For a privacy question or to exercise your data rights, email hello@scaledm.co.uk. Company details are in the Terms & Conditions.

What we collect and why

• Enquiries: your contact details and the information you choose to send, to answer your question and discuss possible work. The basis is taking steps at your request before a contract, or our legitimate interest in responding to an enquiry.
• Bookings and services: contact details, appointment information and information needed to deliver the agreed service. The basis is performing our contract with you or taking requested pre-contract steps.
• Purchases: order, payment-status and billing details, to deliver your purchase, provide support and keep required records. The bases are contract and legal obligations.
• Optional emails: your name, email address and subscription preferences, to send the information you opted into. The basis is consent. You can withdraw it through the unsubscribe link.
• Website operation: technical information such as request time, browser and network information may be processed by our hosting provider for delivery, reliability and security. The basis is our legitimate interest in operating a secure website.

Please do not include medical records, passwords, payment-card details or other sensitive information in a general enquiry or booking answer.

Services that help us operate

We use SendFox for email forms and subscribed communication, TidyCal for scheduling, and Zylvie with Stripe for checkout and payments. Those services process the information needed for their part of the service. The website is hosted using Unlimited Web Hosting UK Limited. We do not receive your full payment-card details through this website.

When you follow a link to another service, its own privacy information also applies. Relevant provider information: SendFox, TidyCal, Zylvie and Stripe.

Providers may process information outside the UK. Applicable safeguards depend on the provider and service; you can contact us for information about the arrangements relevant to your data.

Email and service-provider measurement

The free-guide form explains the emails you are signing up for. You can unsubscribe at any time. Booking a call or buying a product is not permission to receive unrelated marketing. Necessary booking, delivery and support messages are separate from optional marketing.

Email and checkout providers may record opens, link interactions, visits, bookings and purchases as part of their services. We use this information to understand what is useful and whether an enquiry or purchase was completed. Their own privacy and cookie controls apply on their services.

Cookies and your choices

I use optional Google Analytics cookies to understand how this website is used. They stay off unless you choose Accept all. Choosing Reject all does not affect enquiries, guide signups, bookings or purchases.

Analytics records page visits and interactions, along with browser, device and approximate location information. It does not receive your name, email address, message, booking answers or payment details from this website. A link click or form submission is not proof of a completed booking, purchase or email delivery.

You can change your choice at any time using Cookie settings. Withdrawing consent stops future collection and removes accessible analytics cookies. It does not erase information Google has already received. No advertising cookies are used.

Google may process information outside the UK. Read Google’s privacy policy and how Google uses information from partner sites. Website security and the information needed to handle your enquiry or purchase are separate from optional analytics.

How long we keep information

We keep information for as long as it is needed for the purpose above, including delivery, support, legal record-keeping and resolving disputes. The appropriate period depends on the record and any applicable requirement. If you unsubscribe, we stop marketing and may retain the minimum suppression information needed to respect that choice.

Your rights

Depending on the circumstances, you can ask to access, correct or erase your information, restrict or object to processing, or receive a portable copy. Where processing relies on consent, you can withdraw it without affecting earlier lawful processing. Contact us using the options above.

You can also complain to the Information Commissioner’s Office. Please contact us first if you would like us to help resolve a concern.